World Express
World Express moves documents, parcels, and cargo across India. We built the public site, the customer-facing tracking, and the staff console behind it — a single system that covers both the consignments they carry themselves and the ones they hand to partner networks.
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The challenge
Customers do not know or care which courier is carrying their parcel, but a courier business hands plenty of its volume to partners. Sending people off to nine different tracking websites loses them. Meanwhile the operational reality is a spreadsheet: staff needed to keep booking in bulk, not retype every consignment into a web form.
What we built
One tracking field accepts anything. Our own consignments resolve from the database; a partner number is identified by its format and resolved against that courier — official API first, then an authorised public endpoint, and only if both are unavailable does it offer a clearly labelled link out. Ambiguous numbers ask rather than guess, and nothing ever redirects on its own. Staff book one at a time or import a whole spreadsheet, and the whole platform runs on a serverless Cloudflare architecture with near-zero baseline infrastructure cost.
Highlights
- Nine partner couriers identified and resolved from a single tracking field
- Graceful fallback chain: official API, then public endpoint, then a labelled link out
- Bulk booking by Excel or CSV import, with downloadable templates
- Staff console of thirteen screens: customers, imports, media, users, and status labels
- Sessions on PBKDF2 hashes and HMAC-signed cookies, with no session store to run
- Marketing pages ship 6.6KB of HTML and zero JavaScript
Inside the product
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